There will be occasions when the support ticket system, emails, or phone calls, aren’t enough for us to understand an issue that you’re having. Sometimes in helping you, it may be beneficial to you if we can see precisely what’s happening on your screen, whilst it is happening. This may also at times allow us to run debugging analyses on your browser, so that we might better understand what’s going on.
In order to provide remote support like this, we might ask you to download remote-support applications, such as AnyDesk, or Zoom. Instructions and links for these, are provided below.
If our usual options for remote access can’t work for some reason, for example if your internet service-provider blocks those sites, we can look at trying other applications, such as Chrome’s remote-access features, or Teamviewer.