Last updated 12/11/2019.
The primary user
Only the user who initially signed up for the Groundleader account has the ability to make changes to your subscription. This user is referred to as the ‘primary user’.
Groundleader has a free version which limits the number of tasks you can add to 4. The paid version lets you add up to 100 tasks. Additional blocks can be added to your account, each additional block allows you to add another 100 tasks. This system allows you to tailor your subscription to your requirements.
Managing your subscription
The primary user can manage your subscription by selecting the ‘My subscription’ option from the ‘my account’ section of the main menu. This page gives you a few subscription related options.
- Upgrade to Groundleader standard, this option is shown if you are currently using the free version of Groundleader.
- Purchase more tasks, this option is shown if you subscribe to paid version, Groundleader standard.
- Manage any other aspect of your account.
- Raise a support ticket.
- View raised support tickets.
Using the links on the ‘my subscription’ page will take you to our Groundleader.com marketing site where all account management actions are carried out. To return to the Groundleader application click the green ‘Launch Groundleader’ tab on the marketing site.
The primary user can go direct to the client area of our marketing site and login using their email and password.
Upgrade to Groundleader standard
To upgrade from the free account click the upgrade link on the ‘My subscription’ page. This will take you to the shopping cart in our marketing site with Groundleader standard already selected.
Here you have only two things to set with regard to your order:
- Billing cycle, choose either quarterly or annual.
- Additional blocks, add additional blocks only if you will need to store more than 100 tasks, otherwise leave this set at 0. For example, if you have a total of 250 tasks you would need 2 additional blocks (100 from standard plus another 200 from 2 additional blocks equals a total maximum of 300 tasks).
After making those selections click ‘continue’ to carry on with the payment process.
After upgrading to Groundleader standard it may take a few minutes for your account to receive its new task limit.
Purchase more tasks
If subscribe to ‘Groundleader standard’ and find that you need to add more tasks to your account than your current subscription allows click the ‘Purchase more tasks’ link on the ‘my subscription’ page. This will take you to the upgrade/downgrade page of our marketing site.
The upgrade/downgrade page will show the current number of additional blocks allocated to your account. You can choose to increase or decrease this number.
When you add more additional blocks part way through your billing cycle you will need to make an initial payment relative to the time left in your current billing cycle. Your recurring payment amount will be adjusted to account for the new number of additional blocks.
If you remove additional blocks before the end of a billing cycle there will be no refund for the remaining time in the billing cycle. Your recurring payment amount will be adjusted to account for the new number of additional blocks.
Manage any other aspect of your account.
Selecting this option on the ‘my subscription’ page will take you to the client area of our marketing site. Here you can perform a few actions.
- View and update your contact details.
- Change your password, this will change your Groundleader login password.
- View and pay invoices.
- Raise or view support tickets.
Raise support ticket
If you have any issues with Groundleader you should always first check the resources on our marketing site (You’re reading it now). If the resources here still don’t resolve your problem you should raise a support ticket.
To raise a support ticket click the ‘raise a support ticket’ link on the ‘my subscription’ page. This will take you to the ‘support ticket’ page of our marketing site. Here you should enter as much detail as possible about your particular issue, you can also attach any files that may give more information on your issue.
Once you’ve submitted your ticket we will try to respond to it as soon as possible.
To view the status of any tickets you have already raised click the ‘view existing support tickets’ link on the ‘my subscription’ page.